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All collectionsProfile & AccountI changed phones and my original sign-in option isn't there — what do I do?

I changed phones and my original sign-in option isn't there — what do I do?

Some sign-in methods aren't available on every platform. Send us a bug report and we can move your account to an email address you can use.

Sign in with Apple isn't available on Android, so if you created your account on an iPhone using Apple — especially with Hide My Email — the Android app won't show that option.

Your account hasn't gone anywhere. For now, Report an issue and tell us:

  • your =username, if you remember it

  • the method you originally signed up with

  • an email address you'd like to use from now on

We can change the email address on your account so you can sign in on your new phone. Sorry for the extra step.

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